1 hour ticket response
We are focused on supplying a prompt and adequate reply to each technical support ticket submitted by a user. Our knowledgeable customer service team members will review your query and will think of the most effective option. We offer a 1–hour response time guarantee for all tech support tickets. As a matter of fact, our average trouble ticket response time has proved to be twenty minutes.
A Top–Quality Client Support Service
Our help desk support staff members possess substantial experience in the Linux website hosting industry and are practiced enough to provide a prompt answer to your problem. If, however, the matter at hand is not within the competency of a technical support engineer, the tech support ticket will be forwarded to a programmer or system administrator for additional assistance.
An Easy–to–Browse Help Center Section
In the Website Control Panel you’ll find an intuitive Help Center section where you can get quick suggestions on how you can use our web hosting services. You can see the answers to your inquiries in the F.A.Q. database, see more hints in the web hosting account management articles or check our educational video tutorials.