Customer Support Channels
A 1–Hour Response Guarantee
We offer a 1–hour response time guarantee for any trouble ticket or e–mail that you submit to our tech support team. We will rapidly answer all common queries and forward the issue to our server administrators if any further assistance is required. If you order our Administration Services package, we will carry out any of the included server management services at a time that has been agreed upon earlier.
An Outstanding Support Service
We’ll be at your disposal 24–7 to answer any queries that you may have regarding our Website Control Panel or any of the applications that we have installed on your behalf on the server. If you also require help tackling server management tasks, you can check out our Administration Services package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Area
Each Linux dedicated hosting server is equipped with our free–of–cost Website Control Panel, which boasts a detailed knowledge base plus a group of step–by–step video tutorials. Whenever you require help working with the Website Control Panel, just click on the Videos or Help buttons in the top right corner.