One-Hour Response Guarantee in Website Hosting
Our Linux website hosting come bundled with a sixty-minute response guarantee, which implies that irrespective of what query or predicament you may have, we’ll always be there to lend a hand. As it is, it seldom takes more than 30 minutes to get a problem solved or a query answered, and this is valid for both pre-sales and technical matters. Our tech support team representatives will be at your disposal 24-7, even on weekends and legal holidays, which goes to say that you will obtain instant assistance anytime you need it. We know exactly how valuable time can be, so by the time we answer your support ticket or email, we will have probed into the issue and, if we haven’t resolved it, we’ll supply you with more info on what you have to do on your end, if the case necessitates it. With our support service, you can be certain that there will be somebody to lend you a helping hand immediately, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client service team reps will be at your service at all times and they will answer any support ticket that you open from our web hosting Control Panel within only one hour. The response time is guaranteed no matter if you have a general inquiry connected with your semi-dedicated server or you experience an obstacle and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 7 days a week to address any general, billing or technical issue. In case you get in touch with us about anything that’s within our capacity, we’ll resolve it before we reply to you, which means that you will not have to wait for hours or even days while the problem persists. If there is something that you need to do on your end, we’ll supply you with the necessary details – what workable solutions to try out, what actions to take, etc.