Should you ever encounter a problem with your site and be unable to fix it yourself, ask the web hosting provider’s customer service team to help you bring the website back online. A timely resolution would be best, but a lot of companies answer within twenty four hours or even more, particularly if you’re working with a reseller. Even if the problem can be swiftly resolved, your site may not work satisfactorily or may not be accessible at all for a longer time period, so you may lose potential clients because it’s pretty unlikely that anyone would eagerly come back to an out-of-order website. For this reason, you ought to make certain not only that you can reach your web hosting company, but also that they can answer and assist you in a well-timed fashion. If a web app update does not go as planned or if you delete something incidentally, for instance, the site should be restored promptly so as to avoid lengthened unreachability.

One-Hour Response Guarantee in Website Hosting

Our Linux website hosting come bundled with a sixty-minute response guarantee, which implies that irrespective of what query or predicament you may have, we’ll always be there to lend a hand. As it is, it seldom takes more than 30 minutes to get a problem solved or a query answered, and this is valid for both pre-sales and technical matters. Our tech support team representatives will be at your disposal 24-7, even on weekends and legal holidays, which goes to say that you will obtain instant assistance anytime you need it. We know exactly how valuable time can be, so by the time we answer your support ticket or email, we will have probed into the issue and, if we haven’t resolved it, we’ll supply you with more info on what you have to do on your end, if the case necessitates it. With our support service, you can be certain that there will be somebody to lend you a helping hand immediately, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client service team reps will be at your service at all times and they will answer any support ticket that you open from our web hosting Control Panel within only one hour. The response time is guaranteed no matter if you have a general inquiry connected with your semi-dedicated server or you experience an obstacle and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 7 days a week to address any general, billing or technical issue. In case you get in touch with us about anything that’s within our capacity, we’ll resolve it before we reply to you, which means that you will not have to wait for hours or even days while the problem persists. If there is something that you need to do on your end, we’ll supply you with the necessary details – what workable solutions to try out, what actions to take, etc.