A live chat is a real-time method of communication between a website hosting provider's support team and its clients. It's an efficient way to get some information about the web hosting services or get some issue resolved because you are talking to a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the lower possibility of errors when you exchange information like usernames or domain names, the more rapid response time since the communication is live plus the fact that you don't need to stay on the chat all the time - you're able to do something else entirely while the agent examines the issue in question. What's more, you will be able to be a part of a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone rates that you'll need to pay if you're calling to another country.

Live Chat Support in Website Hosting

In addition to the phone and ticket support, we provide live chat support as well. You can contact us every single day, which includes holidays and weekends, and we will give you more information about the Linux website hosting that we provide in case you are not among our customers yet, or about basic and billing questions when you already have a user profile. Although for strictly technical issues you will need to open a trouble ticket to our tech assistance team, since such matters need extra time to be resolved, you may still contact us through the live chat for some technical details. For instance, we will assist you to set up an email address in your e-mail client or troubleshoot multiple issues, saving you a long time. Even when our phone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is accessible to all of our potential and present customers. If you're searching for a new hosting account, you will be able to chat in real time to one of our agents and obtain more information about our Linux semi-dedicated hosting in order to select the perfect package for your web sites. If you already own an account with us, we can assist you in a timely manner with billing, general and 1st level technicalissues. Even though in some cases you will have to open a support ticket as there are situations that can't be resolved through a live chat, we can help you with lots of common tasks, such as setting up an email account in an email client or redirecting one domain name to another. In this way, you'll receive quick support and you'll save plenty of time.