In case you have purchased a web hosting package and you’ve got certain inquiries in regards to a given feature/function, or if you have chanced upon a certain issue and you require support, you should be able to get in touch with the respective client service team. All hosting providers use a ticketing system no matter if they provide other means of contacting them along with it or not, due to the fact that the quickest way to solve an issue most often is to send a ticket. This type of correspondence renders the replies exchanged by both parties easy to follow and permits the client service staff representatives to escalate the problem in case, for instance, a server admin needs to intervene. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll have to use no less than two separate accounts to touch base with the customer care team and to actually manage the hosting space. Incessantly logging in and out of different accounts could sometimes be a headache, not to mention the fact that it takes a long period of time for most web hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Website Hosting

In stark contrast with what you may find with numerous other web hosting companies, the trouble ticket system that we are using with our Linux website hosting is an integral part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to remember several log-on names and passwords, as you will be able to manage your tickets and the web hosting account itself from one place. So, in case you have an enquiry or encounter a predicament, you can contact our technical support staff representatives instantaneously. Our system includes a clever search option. This means that even if you have opened a ton of tickets over the years, you’ll be able to track down the one that you want without any hassles. Plus, you can read knowledge base instructions for dealing with common difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with our company and you’d like to touch base with our client service team, you will be able to send a trouble ticket directly from your Hepsia Control Panel instead of using an entirely different help desk support platform as you’ll need to do with the vast majority of web hosting providers on the marketplace. Our integrated trouble ticket system will allow you to send a new ticket without difficulties and to search through older tickets using a clever search filter. Moreover, you will be able to read the relevant knowledge base articles that our system will present you with in accordance with the problem category that you choose for your new ticket. You can accomplish all of the abovementioned activities without signing out of your Hepsia Control Panel at any moment, which implies that if you experience any issue or have an enquiry, you can touch base with our technicians and solve the particular problem within the hour through one single support platform.