24/7 Customer Support in Website Hosting
We provide 24/7 customer, billing and tech support for our Linux website hosting. Even if you are not our client yet and you have questions, we can help you in a timely manner and supply you with the needed information, so as to give you a choice to make the very best decision when you acquire your new web hosting account. We are available any time, including weekends and holidays, and we provide numerous ways of communication to contact us - live chat, phone, emails and support tickets. To make things easier for you, we now have a couple of telephone numbers around the world, therefore you will be able to call the one which is closer to you. The max response time for your emails and your tickets is 1 hour. The typical response time is no more than 15-20 min, which means that you can forget all about waiting for a few days to receive support for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to try out our support services even before you purchase a semi-dedicated server account from us since we have telephone and live chat support for billing, pre-sales and common queries. Our agents will assist you to choose the perfect package or give you information about our servers, to verify if the system requirements for your sites are met. In case you're an existing customer, you can also contact us through electronic mail or via our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We guarantee that every time you use these 2 methods of communication, you'll receive a reply within a maximum of one hour and that’s 24/7, including weekends and official holidays. In case you've used the hosting services of other suppliers, even big ones, you're able to compare the response time since it often takes a full day for them to address a support ticket.
24/7 Customer Support in VPS
If you acquire a virtual private server from our company, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have several local phone numbers in the United States of America, Great Britain and Australia along with a live chat service. When you're an existing customer and you want help with a technical issue that requires more time to analyze or resolve, you are able to open a ticket through your billing account or you can send an email and we will handle the issue and send you a response within 1 hour. The response time is warranted 24/7, including holidays and weekends, still for many problems it takes no more than 30 mins to receive assistance. The support service covers the VPS and all of the pre-installed software it comes with, so if you'd like to have help with third-party applications, you will be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to get well-timed support in general, let alone if you operate an entire server, that's why each and every dedicated server that we offer features 24/7 support with one-hour response time guarantee whatever the problem. This service is totally free for all of the problems with the server or the software that was installed from our admins during the setup, which means that you're able to get in touch with us as many times as you would like, even during holidays. You could either open a trouble ticket from the billing section or you could send an e-mail message, and the actual answer time for either of these rarely exceeds 30 mins since we have admins available twenty-four-seven. If you want general info about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers we have on three different continents or you may employ our live chat service and speak to a representative online. For third-party software support, we provide a Managed Services upgrade, which you'll be able to add to your server package from your billing Control Panel.